Frequently Asked Questions

Find answers to common questions about dyslexia screening, treatment, and our platform

Dyslexia-related Questions

How accurate is your dyslexia screening?

Our AI-powered screening has been validated through multiple studies and demonstrates 95% accuracy compared to expert clinical screening. The screening analyzes multiple data points including reading patterns, handwriting, and cognitive processing to provide reliable results.

How long does the screening process take?

The initial screening typically takes 15-20 minutes to complete. It's designed to be engaging for children and can be completed in one sitting or broken into smaller sessions if needed. You'll receive immediate results upon completion.

Is the screening appropriate for all ages?

Our screening is designed for children ages 6-16. The assessment adapts to the child's age and reading level to ensure appropriate evaluation. For children outside this age range, we recommend consulting with an educational specialist.

Can this replace a formal diagnosis from a specialist?

While our screening provides highly accurate results, it's designed as an initial assessment tool. For formal educational accommodations or medical diagnosis, we recommend following up with a qualified educational psychologist or specialist who can provide comprehensive testing.

Dyscalculia-related Questions

How accurate is your dyslexia screening?

Our AI-powered screening has been validated through multiple studies and demonstrates 95% accuracy compared to expert clinical screening. The screening analyzes multiple data points including reading patterns, handwriting, and cognitive processing to provide reliable results.

How long does the screening process take?

The initial screening typically takes 15-20 minutes to complete. It's designed to be engaging for children and can be completed in one sitting or broken into smaller sessions if needed. You'll receive immediate results upon completion.

Is the screening appropriate for all ages?

Our screening is designed for children ages 6-16. The assessment adapts to the child's age and reading level to ensure appropriate evaluation. For children outside this age range, we recommend consulting with an educational specialist.

Can this replace a formal diagnosis from a specialist?

While our screening provides highly accurate results, it's designed as an initial assessment tool. For formal educational accommodations or medical diagnosis, we recommend following up with a qualified educational psychologist or specialist who can provide comprehensive testing.

Technical Support

What devices are supported?

Our platform works on most modern devices including Windows and Mac computers, iPads, Android tablets, and Chromebooks. We recommend using the latest version of Chrome, Safari, or Firefox for optimal performance.

Do we need any special equipment?

No special equipment is required. You'll need a device with internet access, a webcam (for some interactive exercises), and speakers or headphones. A stylus can be helpful for handwriting exercises but is not required.

Is our data secure and private?

Yes, we take data security and privacy very seriously. All data is encrypted, we comply with COPPA and GDPR regulations, and we never sell or share personal information. You can review our complete Privacy Policy for more details.

What if we experience technical issues?

Our support team is available 7 days a week to help with any technical issues. You can contact us through the help center in your account, via email at support@logifera.com, or through the contact form below.

Can I access the platform offline?

Currently, our platform requires an internet connection to access exercises and sync progress. We are working on offline capabilities for selected exercises in future updates.

Still Have Questions?

Our support team is here to help

Email Support

Send us an email and we'll respond within 24 hours

support@logifera.com

Live Chat

Chat with our support team during business hours

Mon-Fri 9am-6pm HKT

Response Time

We typically respond to all inquiries within 4 hours during business days

Send us a Message

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