Privacy Policy

Your privacy is our priority. Learn how we protect and handle your information.

Last Updated: November 3rd, 2025

1. Introduction

Logifera ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dyslexia screening and intervention platform.

By accessing or using Logifera's services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Note: This policy complies with applicable privacy laws including COPPA (Children's Online Privacy Protection Act), GDPR (General Data Protection Regulation), and other relevant data protection regulations.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Account Information: Name, email address, and contact details when you create an account
  • Child Information: Child's name, age, grade level, and educational information necessary for assessment and intervention
  • Payment Information: Billing details for paid subscriptions (processed securely by our payment partners)
  • Communication Data: Information from your interactions with our support team

Assessment and Performance Data

  • Reading assessment results and performance metrics
  • Handwriting samples and analysis data
  • Exercise completion and progress tracking data
  • Learning patterns and intervention response data

Technical Information

  • Device information and browser type
  • IP address and general location data
  • Usage patterns and platform interaction data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Information Used Legal Basis
Provide Services Account info, assessment data, performance metrics Contractual necessity
Personalize Learning Assessment results, progress data, learning patterns Legitimate interest
Improve Platform Usage data, technical information, feedback Legitimate interest
Communicate with You Contact information, usage notifications Contractual necessity
Research & Development Anonymized assessment data, aggregated metrics Legitimate interest (with consent where required)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers

We work with trusted third-party providers who assist in delivering our services, including:

  • Cloud hosting and infrastructure providers
  • Payment processing services
  • Customer support platforms
  • Analytics and research partners

All service providers are bound by strict data protection agreements.

Educational Institutions

With your explicit consent, we may share progress reports and assessment results with your child's school or educational professionals involved in their learning support.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Important: We never share personally identifiable information for marketing purposes without your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • End-to-end encryption of all data in transit
  • Encryption of sensitive data at rest
  • Regular security audits and vulnerability testing
  • Secure access controls and authentication protocols

Administrative Safeguards

  • Staff training on data protection and privacy
  • Strict access controls based on role and necessity
  • Regular privacy impact assessments
  • Incident response and breach notification procedures

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices.

6. Children's Privacy

We take children's privacy seriously and comply with COPPA and other relevant regulations:

Parental Consent

We require verifiable parental consent before collecting personal information from children under 13. Parents can:

  • Review their child's personal information
  • Request deletion of their child's information
  • Refuse further collection or use of their child's information
  • Withdraw consent at any time

Limited Data Collection

We collect only the information necessary to provide our educational services and never require children to provide more information than is reasonably necessary.

Educational Purpose

All data collected from children is used solely for educational purposes and to improve our learning platform.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a structured, machine-readable format.

Correction and Deletion

You can request correction of inaccurate information or deletion of your personal data, subject to certain legal exceptions.

Restriction and Objection

You can request restriction of processing or object to certain uses of your information.

Consent Withdrawal

You can withdraw consent for data processing where consent is the legal basis for processing.

To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic platform functionality and security.

Analytics Cookies

Help us understand how users interact with our platform to improve our services.

Preference Cookies

Remember your settings and preferences for a personalized experience.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

As a global platform, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions where applicable
  • Binding corporate rules for intra-organizational transfers

By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country of residence.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our platform
  • Sending email notifications to registered users
  • Displaying prominent notices within our services

We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Logifera Inc.
Email: support@logifera.com
Phone: +852 9845 2221
Address: The Hong Kong Polytechnic University, 11 Yuk Choi Road

We are committed to working with you to resolve any concerns about your privacy and our collection of your information.

Questions About Your Privacy?

Our privacy team is here to help you understand your rights and our data practices. Contact us with any questions or concerns about how we handle your information.

Contact Privacy Team